Return Policy


Childrens Books:

  1. Bullet      Distributors receive a returnable policy.

  2. Bullet      Books purchased through the website may be returned if they are damaged via shipping with 7 days of purchase.


Custom Personalized Orders:

  1. Bullet       Carefully proof your order before you click to submit your order. We are not able to accept returns, exchanges or cancellation on personalized products. When you place your order, you have agreed to our company policy.

  2. Bullet       Paper may change due to availability and character spacing is determined based on the number of characters in a name.

  3. Bullet       Orders will be processed in 5-10 business days, plus delivery time. A Paid Rush Service is available upon request for an additional fee. Please contact 858-752-3286 for rush orders.

Damaged Goods:

  1. Bullet       If you receive a damaged good, you must retain the original packaging to show proof of damage and an inspection of the damaged materials will be assessed.

  2. Bullet       Any damaged goods must be processed within 5 business days and reported to customer service at 858-752-3286.

Troubleshoot problems:

  1. Bullet       Duplicate Orders: Make sure you only submit one order. Duplicate orders can not always be caught. If you have any questions about your order, please contact or 858-752-3286.

  2. Bullet       Typo: Mistakes do happen. If you have a problem with your order, please contact customer service at or 858-752-3286. We may ask you to return the incorrect item.